Question 1
One of the most important tools in utilizing statistical process control is ________ to plot data and identify performance outside the normal range.
◦ Six Sigma
◦ quality control measures
◦ the control chart
◦ a PERT chart
◦ kaizen
Question 2
Organizations can promote systems thinking by ________.
◦ showing people how they contribute to the overall goal
◦ implementing output-based individual incentives
◦ restricting interactions at the subsystem level
◦ giving them direct solutions from the top
◦ implementing output-based incentives for small teams