Gina is upset with her son about not cleaning up his room before ...

[ssal]

Gina is upset with her son about not cleaning up his room before he goes out to play. She has started using strong statements like You never clean up your room. She might deal more effectively with this interpersonal conflict by
 
  a. limiting complaints to the current situation.
  b. being clear that she is in charge and he needs to obey her.
  c. calling him sloppy and inconsiderate.
  d. recognizing that he is just a child and needs his playtime.

Question 2

Which of the following is NOT good advice for promoting constructive conflict resolution?
 
  a. Make communication honest and open.
  b. Limit complaints to the present situation.
  c. Assume responsibility for your own feelings and preferences.
  d. Use general statements about the other person's personality.

[miss.ashley]

Answer to Question 1

A

Answer to Question 2

D