Tom received a telephone call while he was waiting at the airport. He decided to carry on a lengthy conversation since he was bored and wanted to talk with the person. He is
a. using his cell phone to summon aid.
b. guilty of breeching a basic rule of etiquette for cell phone use.
c. engaged in nonverbal communication.
d. doing none of these.
Question 2
In which of the following ways has communication NOT been improved by electronic media?
a. It is a convenient way to keep in touch with others.
b. It can summon aid in an emergency.
c. It provides a sense of security.
d. It can tie people to their jobs.
A pleasant smile can go a long way, even through telephone lines.
The medical assistant spends many hours on the telephone assisting patients.
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