When it is important to make accurate assessments of someone, ...

[futuristic]

When it is important to make accurate assessments of someone, people
 
  a. make snap judgments.
  b. primarily use nonverbal messages.
  c. use systematic judgments, including attributions.
  d. do all of these.

Question 2

Impression formation based on someone's eye contact and facial expressions is due to
 
  a. verbal behavior. c. appearance.
  b. actions. d. nonverbal messages.

[Brummell1998]

Answer to Question 1

C

Answer to Question 2

D