The Hawthorne effect refers to
a. the relationship between working conditions and job satisfaction.
b. the finding that workers who were given special attention increased their productivity regardless of whatactual changes were made in the work setting.
c. the fact that employees become so engaged in their work that they are immune to environmentalmanipu lations.
d. the tendency for bright levels of illumination to decrease worker productivity.
Question 2
The primary difference between the models of persuasion proposed by Hovland and McGuire and that proposed by Greenwald is that Greenwald's model
a. does not allow for central route processing.
b. emphasizes the role of elaboration in producing persuasion.
c. does not include reception as one of the information-processing steps in persuasion.
d. proposes that memory of message content is the most important determinant of persuasion.
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