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Author Question: Following up on bad news in writing is important to _________. A) promote good relations B) ... (Read 104 times)

krzymel

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on: Jun 23, 2018
Following up on bad news in writing is important to _________.
 A) promote good relations
  B) formally confirm follow-up procedures
  C) establish a record of the incident
  D) achieve all of these purposes

Question 2

A customer has posted a negative comment on your company's Facebook page about her dissatisfaction with the customer service she received. What should you do?
 A) Delete the comment immediately before too many people see it.
  B) File a lawsuit against the customer for libel.
  C) Reply to the customer's post within 24 hours.
  D) Ignore the comment.


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isabelt_18

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


krzymel

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Reply #2 on: Jun 23, 2018
Correct answers!


isabelt_18

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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