This topic contains a solution. Click here to go to the answer

Author Question: Following up on bad news in writing is important to _________. A) promote good relations B) ... (Read 52 times)

krzymel

  • Hero Member
  • *****
  • Posts: 548
Following up on bad news in writing is important to _________.
 A) promote good relations
  B) formally confirm follow-up procedures
  C) establish a record of the incident
  D) achieve all of these purposes

Question 2

A customer has posted a negative comment on your company's Facebook page about her dissatisfaction with the customer service she received. What should you do?
 A) Delete the comment immediately before too many people see it.
  B) File a lawsuit against the customer for libel.
  C) Reply to the customer's post within 24 hours.
  D) Ignore the comment.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

isabelt_18

  • Sr. Member
  • ****
  • Posts: 342
Answer to Question 1

D

Answer to Question 2

C




isabelt_18

  • Sr. Member
  • ****
  • Posts: 342

 

Did you know?

A recent study has found that following a diet rich in berries may slow down the aging process of the brain. This diet apparently helps to keep dopamine levels much higher than are seen in normal individuals who do not eat berries as a regular part of their diet as they enter their later years.

Did you know?

Approximately 25% of all reported medication errors result from some kind of name confusion.

Did you know?

Oliver Wendell Holmes is credited with introducing the words "anesthesia" and "anesthetic" into the English language in 1846.

Did you know?

There are major differences in the metabolism of morphine and the illegal drug heroin. Morphine mostly produces its CNS effects through m-receptors, and at k- and d-receptors. Heroin has a slight affinity for opiate receptors. Most of its actions are due to metabolism to active metabolites (6-acetylmorphine, morphine, and morphine-6-glucuronide).

Did you know?

Cytomegalovirus affects nearly the same amount of newborns every year as Down syndrome.

For a complete list of videos, visit our video library