This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Following up on bad news in writing is important to _________. A) promote good relations B) ... (Read 68 times)

krzymel

  • Hero Member
  • *****
  • Posts: 548
on: Jun 23, 2018
Following up on bad news in writing is important to _________.
 A) promote good relations
  B) formally confirm follow-up procedures
  C) establish a record of the incident
  D) achieve all of these purposes

Question 2

A customer has posted a negative comment on your company's Facebook page about her dissatisfaction with the customer service she received. What should you do?
 A) Delete the comment immediately before too many people see it.
  B) File a lawsuit against the customer for libel.
  C) Reply to the customer's post within 24 hours.
  D) Ignore the comment.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

isabelt_18

  • Sr. Member
  • ****
  • Posts: 342
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


krzymel

  • Hero Member
  • *****
  • Posts: 548
Reply #2 on: Jun 23, 2018
Correct answers!


isabelt_18

  • Sr. Member
  • ****
  • Posts: 342
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

Hyperthyroidism leads to an increased rate of metabolism and affects about 1% of women but only 0.1% of men. For most people, this increased metabolic rate causes the thyroid gland to become enlarged (known as a goiter).

Did you know?

In most cases, kidneys can recover from almost complete loss of function, such as in acute kidney (renal) failure.

Did you know?

The average adult has about 21 square feet of skin.

Did you know?

The highest suicide rate in the United States is among people ages 65 years and older. Almost 15% of people in this age group commit suicide every year.

Did you know?

Though the United States has largely rejected the metric system, it is used for currency, as in 100 pennies = 1 dollar. Previously, the British currency system was used, with measurements such as 12 pence to the shilling, and 20 shillings to the pound.

Calcium Carbonate, an Important Carbon Sink Calcium Carbonate, an Important Carbon Sink
Important Motor Regions of the Human Brain Important Motor Regions of the Human Brain
Writing and the Ventral Premotor Cortex Writing and the Ventral Premotor Cortex
Historian James Merrell notes several errors in Benjamin West’s famous 1771 painting, William Penn’s Historian James Merrell notes several errors in Benjamin West’s famous 1771 painting, William Penn’s
Cuneiform Writing Cuneiform Writing
Majority-Minority Relations Majority-Minority Relations
Video: Role of complement proteins

For a complete list of videos, visit our video library