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Author Question: An important goal when delivering negative-news messages is to maintain friendly relations with the ... (Read 97 times)

james9437

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on: Jun 23, 2018
An important goal when delivering negative-news messages is to maintain friendly relations with the receivers and to regain their confidence.
  Indicate whether the statement is true or false

Question 2

A goal in conveying unfavorable news in writing should be to make the receiver call or write back to clarify the message; this way, the writer has a chance to explain further.
  Indicate whether the statement is true or false


nathang24

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Reply #1 on: Jun 23, 2018
Answer to Question 1

True

Answer to Question 2

False


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