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Author Question: When delivering bad news, you should first determine if the negative information is newsworthy. ... (Read 78 times)

jayhills49

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on: Jun 23, 2018
When delivering bad news, you should first determine if the negative information is newsworthy.
  Indicate whether the statement is true or false

Question 2

Although a reasons-first approach and tactful tone preserve friendly relations with customers, these techniques are not useful for bad-news messages inside an organization.
  Indicate whether the statement is true or false


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parker125

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Reply #1 on: Jun 23, 2018
Answer to Question 1

True

Answer to Question 2

False


jayhills49

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

epscape

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Reply 3 on: Yesterday
Gracias!

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