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Author Question: To project a positive, tactful tone in a written message, a. rely only on positive words. b. ... (Read 172 times)

ETearle

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on: Jun 23, 2018
To project a positive, tactful tone in a written message,
 a. rely only on positive words.
  b. compliment the receiver in the first and last paragraphs.
  c. avoid using second person when stating negative ideas.
  d. use active voice when conveying negative ideas.

Question 2

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals.
 a. informal
  b. formal
  c. email
  d. oral


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rekilledagain

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

B


ETearle

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Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

cassie_ragen

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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