To project a positive, tactful tone in a written message, a. ...

[ETearle]

To project a positive, tactful tone in a written message,
 a. rely only on positive words.
  b. compliment the receiver in the first and last paragraphs.
  c. avoid using second person when stating negative ideas.
  d. use active voice when conveying negative ideas.

Question 2

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals.
 a. informal
  b. formal
  c. email
  d. oral

[rekilledagain]

Answer to Question 1

C

Answer to Question 2

B

[ETearle]

Thanks for the timely response, appreciate it

[aliotak]

Gracias!