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Author Question: Telephone equipment that allows the caller to use a headset or headphones is: A) speaker phone. ... (Read 46 times)

plus1

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on: Jun 25, 2018
Telephone equipment that allows the caller to use a headset or headphones is:
 
  A) speaker phone.
  B) hands-free telephone device.
  C) direct telephone line.
  D) TTY.

Question 2

When the medical assistant directs phone calls to other numbers in the practice, this is termed:
 
  A) triaging.
  B) using the hold feature.
  C) routing.
  D) using the telephone directory.


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yeungji

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Reply #1 on: Jun 25, 2018
Answer to Question 1

B

Answer to Question 2

C


plus1

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Reply 2 on: Jun 25, 2018
Thanks for the timely response, appreciate it

softEldritch

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Reply 3 on: Yesterday
Wow, this really help

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