Author Question: When a customer is exposed to a salesperson's positive emotions, the customer experiences a ... (Read 65 times)

imowrer · **on:** Jun 28, 2018

When a customer is exposed to a salesperson's positive emotions, the customer experiences a corresponding change in their own affective state; this is known as emotional contagion.

Indicate whether the statement is true or false

Question 2

A(n) ___________________ _ question allows respondents to freely reply using their own words without
limitations to a fixed set of possible answers.
Fill in the blank(s) with correct word