This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Why is it that a great percentage of service customers never complain to the offending party? A) ... (Read 37 times)

lidoalex

  • Hero Member
  • *****
  • Posts: 538
on: Jun 28, 2018
Why is it that a great percentage of service customers never complain to the offending party?
 A) They don't think it will do any good.
  B) They accept part of the blame since they are directly involved in the process.
  C) They don't know who to complain to.
  D) They don't want to create a confrontation.
  E) All of these are reasons customers do not complain.

Question 2

__________ is/are considered to be the glue of successful implementation that binds the entire organization together as a single, functioning unit.
 A) Organizational structure
  B) Marketing strategy
  C) Systems and processes
  D) Leadership
  E) Shared goals and values


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

tanna.moeller

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

E


lidoalex

  • Member
  • Posts: 538
Reply 2 on: Jun 28, 2018
Excellent

alexanderhamilton

  • Member
  • Posts: 334
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

Did you know?

Eat fiber! A diet high in fiber can help lower cholesterol levels by as much as 10%.

Did you know?

People with alcoholism are at a much greater risk of malnutrition than are other people and usually exhibit low levels of most vitamins (especially folic acid). This is because alcohol often takes the place of 50% of their daily intake of calories, with little nutritional value contained in it.

Did you know?

The senior population grows every year. Seniors older than 65 years of age now comprise more than 13% of the total population. However, women outlive men. In the 85-and-over age group, there are only 45 men to every 100 women.

Did you know?

The training of an anesthesiologist typically requires four years of college, 4 years of medical school, 1 year of internship, and 3 years of residency.

Great Blue Lobelia Great Blue Lobelia
Europe after the Great War Europe after the Great War
J. M. W. Turner, Rain, Steam, and Speed—The Great Western Railway. J. M. W. Turner, Rain, Steam, and Speed—The Great Western Railway.
Many gasoline service stations have signs posted warning customers to place plastic fuel containers ... Many gasoline service stations have signs posted warning customers to place plastic fuel containers ...
Tag identify that the power has been removed and service work is being done. Tag identify that the power has been removed and service work is being done.
Video: HDL (high density lipoprotein)

For a complete list of videos, visit our video library