This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Why is it that a great percentage of service customers never complain to the offending party? A) ... (Read 38 times)

lidoalex

  • Hero Member
  • *****
  • Posts: 538
on: Jun 28, 2018
Why is it that a great percentage of service customers never complain to the offending party?
 A) They don't think it will do any good.
  B) They accept part of the blame since they are directly involved in the process.
  C) They don't know who to complain to.
  D) They don't want to create a confrontation.
  E) All of these are reasons customers do not complain.

Question 2

__________ is/are considered to be the glue of successful implementation that binds the entire organization together as a single, functioning unit.
 A) Organizational structure
  B) Marketing strategy
  C) Systems and processes
  D) Leadership
  E) Shared goals and values


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

tanna.moeller

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

E


lidoalex

  • Member
  • Posts: 538
Reply 2 on: Jun 28, 2018
Wow, this really help

tkempin

  • Member
  • Posts: 332
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Opium has influenced much of the world's most popular literature. The following authors were all opium users, of varying degrees: Lewis Carroll, Charles, Dickens, Arthur Conan Doyle, and Oscar Wilde.

Did you know?

Alcohol acts as a diuretic. Eight ounces of water is needed to metabolize just 1 ounce of alcohol.

Did you know?

The first successful kidney transplant was performed in 1954 and occurred in Boston. A kidney from an identical twin was transplanted into his dying brother's body and was not rejected because it did not appear foreign to his body.

Did you know?

Patients who cannot swallow may receive nutrition via a parenteral route—usually, a catheter is inserted through the chest into a large vein going into the heart.

Did you know?

The U.S. Preventive Services Task Force recommends that all women age 65 years of age or older should be screened with bone densitometry.

Old World Swallowtail of the endemic Great Britain subspecies britannicus Old World Swallowtail of the endemic Great Britain subspecies britannicus
A 1789 engraving of the Boston Tea Party by W. D. Cooper. A 1789 engraving of the Boston Tea Party by W. D. Cooper.
A visually impaired patient is assisted by a service dog. A visually impaired patient is assisted by a service dog.
Robert Smithson, Spiral Jetty, Great Salt Lake, Utah. Robert Smithson, Spiral Jetty, Great Salt Lake, Utah.
When the service work is completed, the hoist should be raised slightly and the safety released ... When the service work is completed, the hoist should be raised slightly and the safety released ...
Transposition of the great arteries. Transposition of the great arteries.
Video: Egg and Sperm Formations in Animals Animation

For a complete list of videos, visit our video library