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Author Question: Most dissatisfied customers complain to the company about poor services or products. Indicate ... (Read 137 times)

APUS57

  • Hero Member
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  • Posts: 571
on: Jun 23, 2018
Most dissatisfied customers complain to the company about poor services or products.
 
  Indicate whether the statement is true or false.

Question 2

1. Total Quality Management (TQM) emerged in response to Japanese auto manufacturers surpassing American manufacturers in both quality and design.
 
  Indicate whether the statement is true or false.


gasdhashg

  • Sr. Member
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  • Posts: 335
Reply #1 on: Jun 23, 2018
Answer to Question 1

False

Answer to Question 2

True


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