Which of the following service strategy steps is typically ...

[sheilaspns]

Which of the following service strategy steps is typically considered the most difficult for service organizations to carry out?
 a. Planning the strategy
  b. Designing the strategy
  c. Implementing the strategy
  d. Controlling the strategy
  e. All of these steps are equally difficult to carry out.

Question 2

Which of the following questions is least important as a major critical issue for a new franchisor?
 a. what is the target market for my product/service?
  b. how should I price the products in my product line?
  c. what guarantees, warranties or services should be provided to the customer?
  d. who shall I hire as my secretary?

[Sophiapenny]

Answer to Question 1

c

Answer to Question 2

D. Critical issues that must be addressed prior to start-up deal with the customer, the market, my services but not an internal personnel decision.

[sheilaspns]

Gracias!

[sailorcrescent]

Thanks for the timely response, appreciate it