In the balanced scorecard methodology the ...

[james0929]

In the balanced scorecard methodology the ___________________ ___________ component focuses on identifying how customers perceive the organization in terms of the value that it is creating for them.
 Fill in the blank(s) with correct word

Question 2

After a subsidiary's financial statements become consolidated into the parent company's statements, the subsidiary's statements remain available to the public.
 
  Indicate whether the statement is true or false

[thall411]

Answer to Question 1

customers

Answer to Question 2

FALSE

[james0929]

TYSM

[peter]

Thanks for the timely response, appreciate it