Liz is a team leader at a local grocery store. Recently, her boss ...

[Chelseaamend]

Liz is a team leader at a local grocery store. Recently, her boss said that she needs to address the negative attitudes of employees. To try and fix this problem, she has begun awarding gift-cards to employees who have great attitudes.
 
  What internal leadership intervention is Liz addressing?
  a. Managing conflict
  b. Facilitating decisions
  c. Goal focusing
  d. Satisfying needs

Question 2

According to McGrath, taking remedial action is part of
 
  a. Executive action/external.
  b. Executive action/internal.
  c. Monitor/external.
  d. Monitor/internal.

[bdobbins]

Answer to Question 1

Thanks for your help Worked like a charm.

Answer to Question 2

B

[Chelseaamend]

Thanks for the timely response, appreciate it

[ktidd]

YES! Correct, THANKS for helping me on my review