This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The three parts of a service call are _____. a. writing a service ticket, servicing, and ... (Read 57 times)

skymedlock

  • Hero Member
  • *****
  • Posts: 561
on: Jul 24, 2018
The three parts of a service call are _____.
 
  a. writing a service ticket, servicing, and submitting a bill
  b. technical competence, cleanliness, and speed of service
  c. unloading tools, fixing equipment, and repacking tools
  d. opening, service, and closing

Question 2

How should you react as the customer explains what is wrong with their equipment?
 
  a. Listen, then explain why the customer is misinformed.
  b. Listen attentively, then ask appropriate questions.
  c. Listen, then get right to work.
  d. Explain that you are trained to diagnose problems without input from others.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

briseldagonzales

  • Sr. Member
  • ****
  • Posts: 303
Reply #1 on: Jul 24, 2018
Answer to Question 1

d

Answer to Question 2

b


skymedlock

  • Member
  • Posts: 561
Reply 2 on: Jul 24, 2018
YES! Correct, THANKS for helping me on my review

TheDev123

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Cytomegalovirus affects nearly the same amount of newborns every year as Down syndrome.

Did you know?

Cutaneous mucormycosis is a rare fungal infection that has been fatal in at least 29% of cases, and in as many as 83% of cases, depending on the patient's health prior to infection. It has occurred often after natural disasters such as tornados, and early treatment is essential.

Did you know?

The calories found in one piece of cherry cheesecake could light a 60-watt light bulb for 1.5 hours.

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

There are more bacteria in your mouth than there are people in the world.

Homunculus maps of human body parts along the cerebral cortex. Homunculus maps of human body parts along the cerebral cortex.
A visually impaired patient is assisted by a service dog. A visually impaired patient is assisted by a service dog.
The Two-Step Persuasion Technique to Encourage Community Service The Two-Step Persuasion Technique to Encourage Community Service
Bank teller assisting with customer service. Bank teller assisting with customer service.
How to choose the correct u and dv when you integrate by parts How to choose the correct u and dv when you integrate by parts
A(n) _____ is a spur-of-the-moment question. Fill in the blank(s) with correct word A(n) _____ is a spur-of-the-moment question. Fill in the blank(s) with correct word
Video: Stretch reflex & Tendon reflex

For a complete list of videos, visit our video library