This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The three parts of a service call are _____. a. writing a service ticket, servicing, and ... (Read 110 times)

skymedlock

  • Hero Member
  • *****
  • Posts: 561
on: Jul 24, 2018
The three parts of a service call are _____.
 
  a. writing a service ticket, servicing, and submitting a bill
  b. technical competence, cleanliness, and speed of service
  c. unloading tools, fixing equipment, and repacking tools
  d. opening, service, and closing

Question 2

How should you react as the customer explains what is wrong with their equipment?
 
  a. Listen, then explain why the customer is misinformed.
  b. Listen attentively, then ask appropriate questions.
  c. Listen, then get right to work.
  d. Explain that you are trained to diagnose problems without input from others.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

briseldagonzales

  • Sr. Member
  • ****
  • Posts: 303
Reply #1 on: Jul 24, 2018
Answer to Question 1

d

Answer to Question 2

b


skymedlock

  • Member
  • Posts: 561
Reply 2 on: Jul 24, 2018
Great answer, keep it coming :)

LegendaryAnswers

  • Member
  • Posts: 341
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Pregnant women usually experience a heightened sense of smell beginning late in the first trimester. Some experts call this the body's way of protecting a pregnant woman from foods that are unsafe for the fetus.

Did you know?

There can actually be a 25-hour time difference between certain locations in the world. The International Date Line passes between the islands of Samoa and American Samoa. It is not a straight line, but "zig-zags" around various island chains. Therefore, Samoa and nearby islands have one date, while American Samoa and nearby islands are one day behind. Daylight saving time is used in some islands, but not in others—further shifting the hours out of sync with natural time.

Did you know?

Approximately 25% of all reported medication errors result from some kind of name confusion.

Did you know?

About 100 new prescription or over-the-counter drugs come into the U.S. market every year.

Did you know?

Never take aspirin without food because it is likely to irritate your stomach. Never give aspirin to children under age 12. Overdoses of aspirin have the potential to cause deafness.

cell parts cell parts
Reading and Writing Disorders Produced by Brain Damage Reading and Writing Disorders Produced by Brain Damage
Call Lane Aesthetics- Botox Leeds Call Lane Aesthetics- Botox Leeds
Major parts of the cell and the structures located inside the cell. Major parts of the cell and the structures located inside the cell.
Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ... Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ...
How to integrate by parts (Part 1) How to integrate by parts (Part 1)
Video: Medullary osmotic gradient: countercurrent multiplier, urea recycling & vasa recta countercurrent exchange

For a complete list of videos, visit our video library