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Author Question: The three parts of a service call are _____. a. writing a service ticket, servicing, and ... (Read 98 times)

skymedlock

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on: Jul 24, 2018
The three parts of a service call are _____.
 
  a. writing a service ticket, servicing, and submitting a bill
  b. technical competence, cleanliness, and speed of service
  c. unloading tools, fixing equipment, and repacking tools
  d. opening, service, and closing

Question 2

How should you react as the customer explains what is wrong with their equipment?
 
  a. Listen, then explain why the customer is misinformed.
  b. Listen attentively, then ask appropriate questions.
  c. Listen, then get right to work.
  d. Explain that you are trained to diagnose problems without input from others.


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briseldagonzales

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Reply #1 on: Jul 24, 2018
Answer to Question 1

d

Answer to Question 2

b


skymedlock

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Reply 2 on: Jul 24, 2018
Thanks for the timely response, appreciate it

peter

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Reply 3 on: Yesterday
Wow, this really help

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