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Author Question: Which of the following statements about customer involvement is best? (Read 57 times)

rmenurse

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Which of the following statements about customer involvement is best?
◦ When customer involvement is highly customized, a process is more likely to use a standardized-services process rather than a customized-services process.
◦ For services that directly involve the customer, the customer often dictates time and location of the service.
◦ In service industries, customer contact is of minor importance.
◦ A firm that produces standardized products often seeks customer specifications.


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Marked as best answer by rmenurse on Apr 18, 2020

miss.ashley

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rmenurse

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Reply 2 on: Apr 18, 2020
YES! Correct, THANKS for helping me on my review


nyrave

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Reply 3 on: Yesterday
Great answer, keep it coming :)

 

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