Question 1
When communicating in the office, Lorenzo is careful to keep his verbal and nonverbal messages consistent and maintain eye contact during conversations. Lorenzo is demonstrating good ________ skills.
◦ encryption
◦ temporal
◦ encoding
◦ decoding
Question 2
When we are listening to someone speak, we are not passive; rather, we nod our heads, purse our lips, lean forward, and so on. All these nonverbal behaviors are used to __________.
◦ repeat verbal messages
◦ accent verbal messages
◦ control the flow of verbal messages
◦ help the speaker adapt to the interaction