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Author Question: Smiling while speaking on the telephone helps make a speaker's voice sound relaxed and pleasant. ... (Read 90 times)

debasdf

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on: Jun 23, 2018
Smiling while speaking on the telephone helps make a speaker's voice sound relaxed and pleasant.
 
  Indicate whether the statement is true or false

Question 2

Paying a compliment is especially ineffective during tense situations.
 
  Indicate whether the statement is true or false


fffftttt

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Reply #1 on: Jun 23, 2018
Answer to Question 1

TRUE
Smiling while speaking on the telephone helps make a speaker's voice sound relaxed and
pleasant. The smile will relax the speaker's facial muscles and vocal cords.

Answer to Question 2

FALSE
Paying a compliment is especially effective during tense situations. If a valued employee or a
customer has a complaint that you cannot justify or remedy, you can put that person in a
better frame of mind for a no answer by paying a compliment.


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debasdf

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Reply #2 on: Jun 23, 2018
Thank you


fffftttt

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Reply #3 on: Jun 23, 2018
No problemo


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