Smiling while speaking on the telephone helps make a speaker's ...

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Smiling while speaking on the telephone helps make a speaker's voice sound relaxed and pleasant.
 
  Indicate whether the statement is true or false

Question 2

Paying a compliment is especially ineffective during tense situations.
 
  Indicate whether the statement is true or false

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Answer to Question 1

TRUE
Smiling while speaking on the telephone helps make a speaker's voice sound relaxed and
pleasant. The smile will relax the speaker's facial muscles and vocal cords.

Answer to Question 2

FALSE
Paying a compliment is especially effective during tense situations. If a valued employee or a
customer has a complaint that you cannot justify or remedy, you can put that person in a
better frame of mind for a no answer by paying a compliment.

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Thank you

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