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Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Question List for "Customer Service: Career Success Through Customer Loyalty"
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Views
Last post
Business
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The best thing you can do regarding timing is:
Started by
hbsimmons88
820
Mar 30, 2020
Business
»
"Perception of value" is a customer's sense of a product or service's quality relative to cost.
Started by
bclement10
287
Mar 30, 2020
Business
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What do we mean by "once-and-done" service? Why is employee "ownership" of the problem necessary for ...
Started by
jerry coleman
5,867
Mar 30, 2020
Business
»
The letter E in the acronym LIFE stands for:
Started by
Charlie
115
Mar 30, 2020
Business
»
It is usually necessary and appropriate to use internal company terminology such as SKU numbers ...
Started by
storky111
991
Mar 30, 2020
Business
»
Harley-Davidson's HOG membership:
Started by
cmoore54
781
Mar 30, 2020
Business
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Unfortunately, you cannot use packaging to enhance value when selling intangible products.
Started by
moongchi
2,175
Mar 30, 2020
Business
»
Studies show that the convenience of shopping carts can be a "secret weapon" to getting customers to ...
Started by
KWilfred
991
Mar 30, 2020
Business
»
It is best to think of customers as demographic groups rather than individuals to provide best value.
Started by
waynest
431
Mar 30, 2020
Business
»
The following statement is almost always helpful when dealing with customer convenience and timing:
Started by
Metfan725
821
Mar 30, 2020
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