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Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Question List for "Customer Service: Career Success Through Customer Loyalty"
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Last post
Business
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Having too much "fine print" in customer policies and guarantees is necessary to exceed customer ...
Started by
jrubin
190
Mar 30, 2020
Business
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Measuring time spent by employees on telephone contacts is always a key to better efficiency and ...
Started by
erika
765
Mar 30, 2020
Business
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Some businesses offering exceptional convenience may be:
Started by
deesands
9,967
Mar 30, 2020
Business
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The oft-told story of the Nordstrom customer who returned a set of tires:
Started by
CQXA
249
Mar 30, 2020
Business
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Describe three or more businesses or industries that created convenience breakthroughs, historically.
Started by
jake
1,949
Mar 30, 2020
Business
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This chapter describes seven ways to enhance a customer's perception of value. Describe five of ...
Started by
lindiwe
61
Mar 30, 2020
Business
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When choosing customer communication media, companies should typically focus on efficiency.
Started by
anshika
736
Mar 30, 2020
Business
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The U.S. insurance industry data reveal that:
Started by
geoffrey
734
Mar 30, 2020
Business
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Creating A-plus value is primarily for external customers since many of these actions will not work ...
Started by
jho37
100
Mar 30, 2020
Business
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"Perception of value" is a customer's sense of a product or service's quality relative to cost.
Started by
bclement10
232
Mar 30, 2020
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