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Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Question List for "Customer Service: Career Success Through Customer Loyalty"
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Last post
Business
»
"Perception of value" is a customer's sense of a product or service's quality relative to cost.
Started by
bclement10
233
Mar 30, 2020
Business
»
The best thing you can do regarding timing is:
Started by
hbsimmons88
762
Mar 30, 2020
Business
»
The letter E in the acronym LIFE stands for:
Started by
Charlie
75
Mar 30, 2020
Business
»
What do we mean by "once-and-done" service? Why is employee "ownership" of the problem necessary for ...
Started by
jerry coleman
2,636
Mar 30, 2020
Business
»
Positive statements convey more information that negative ones.
Started by
Themember4
375
Mar 30, 2020
Business
»
Explain "feedback fatigue."
Started by
Bernana
45
Mar 30, 2020
Business
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The "human touch" is far less important in technology-based industries.
Started by
penza
95
Mar 30, 2020
Business
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The following are human relations principles that convey appropriate tone to customers:
Started by
JGIBBSON
82
Mar 30, 2020
Business
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What is meant by the advice to "identify granular attributes" about customers and why is this important?
Started by
AEWBW
42
Mar 30, 2020
Business
»
Companies can enhance their "trustability" by:
Started by
bcretired
227
Mar 30, 2020
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