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Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Question List for "Customer Service: Career Success Through Customer Loyalty"
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Last post
Business
»
What do we mean by "once-and-done" service? Why is employee "ownership" of the problem necessary for ...
Started by
jerry coleman
5,750
Mar 30, 2020
Business
»
It is usually necessary and appropriate to use internal company terminology such as SKU numbers ...
Started by
storky111
964
Mar 30, 2020
Business
»
Harley-Davidson's HOG membership:
Started by
cmoore54
762
Mar 30, 2020
Business
»
Unfortunately, you cannot use packaging to enhance value when selling intangible products.
Started by
moongchi
2,151
Mar 30, 2020
Business
»
Most companies need to increase the number of complainers they hear from.
Started by
storky111
83
Mar 30, 2020
Business
»
Companies should actively solicit feedback for the following reason(s):
Started by
naturalchemist
212
Mar 30, 2020
Business
»
Regarding customer satisfaction surveys:
Started by
Zoey63294
83
Mar 30, 2020
Business
»
So-called "bad profits" emphasize immediate gain over longer-term relationship building.
Started by
fbq8i
145
Mar 30, 2020
Business
»
After dealing with a difficult customer, put it out of your mind immediately.
Started by
ishan
157
Mar 30, 2020
Business
»
What is the difference between "share of the market" and "share of the customer?"
Started by
big1devin
97
Mar 30, 2020
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