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Hilton's Digital Key system is an example of an electronic guest locking system.

Started by olgamartinez04

Barriers to change service providers are also called "switching costs."

Started by Hunchojack2019!!

All of the financial data captured by the PMS must be transferred to the Front-Office accounting system.

Started by heatherbabydoll1

A well-known Guest Call/Maintenance Tracking System is Amadeus's HotSOS.

Started by ahunt13

A PMS is a room inventory management tool, a sales tool, and an accounting/billing tool.

Started by Rafic Kaaki

The system that adjusts indoor lighting based on the amount of natural sunlight is called a(n) ...

Started by markburs

Some hospitality technology applications is guest facing, also known as ________-of-the-house.

Started by bvyeehaw

In the Customer Lifecycle Phases, the time between booking and the arrival date is called a(n) ________ Phase.

Started by joe3899

In the Customer Lifecycle Phases, after the Experience Phase, comes the ________ Phase.

Started by Triley39

Hotels and resorts, especially large ones, are made up of a collection of businesses. Or ________.

Started by olsonmanny@gmail.com

By drilling down into each phase of the Customer Lifecycle you can develop a(n) ________ map that ...

Started by amymoore

According to the text, hospitality is not about discrete transactions, but about ________.

Started by abcdef9106

Which of the following systems should a PMS interface with?

Started by hgjjghgjh

Which of the following isnotone of the four key interfaces for a PMS?

Started by billyboy7272

The time between booking and the arrival date is called a(n) ________ phase.

Started by warrenjean01

The text cites as an example of an innovative application, Courtyard by Marriott's interactive ...

Started by nods

PMS helps maximize profits by tracking key hotel performances such as:

Started by xman15.

In the "Dream" stage of the guest lifecycle, which of these technologies wouldnotbe used?

Started by BSITTON

In a hotel systems chart, all of the following are under the Property Management System,except:

Started by rissygurl1124

Hotels and resorts are made up of "profit centers" including:

Started by Bobvance

According to the text, what should be the technology's area of focus concerning employees?

Started by hgjjghgjh

The system that maintains room climate controls at predefined temperatures when guests are not ...

Started by Apple716

List and describe some of the many systems that can and should be interfaced with the PMS.

Started by jojoperlo_

Explain the importance of the user interface to hospitality professionals using a PMS.

Started by tspaw0811

Describe the role and function of the PMS.

Started by Caileynorton