When Danny is at work he interacts with customers in a friendly way and maintains a professional relationship with other staff members. This is likely because:
a. this is Danny's social role at work.
b. this is Danny's personality in general.
c. this is Danny's work ethic in general.
d. Danny is a very motivated individual.
Question 2
According to your textbook, which of the following represents a way people determine how to act in a novel situation?
a. Looking up the information in a book
b. Looking to other people to see how to behave
c. Spending a lot of time in the new place
d. Watching television
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