Technician A says that phone conversations are more positive if ...

[newbem]

Technician A says that phone conversations are more positive if you smile when you talk. Technician B says that it doesn't matter if you smile during a phone conversation because the customer can't see you. Which technician is correct?
 
  A) Technician A B) Technician B C) Both technicians D) Neither technician

Question 2

Some of the wiring under the hood of a late model vehicle is encased in bright orange covering. This indicates a ________.
 
  A) High voltage electrical system B) High pressure hydraulic systems
  C) High pressure air conditioning system D) None of these

[bdobbins]

Answer to Question 1

A

Answer to Question 2

A