Author Question: It may be considered discrimination against women if the job description requires that all ... (Read 106 times)

Davideckstein7 · **on:** Jun 23, 2018

It may be considered discrimination against women if the job description requires that all applicants must be able to lift 75 pounds if this is not really a job requirement.

Indicate whether the statement is true or false

Question 2

The step in the nine-step customer complaint handling process that you do not take before arriving at a possible solution is to _______.

A) Thank the customer B) Empathize with the customer
C) Begin with a friendly greeting D) Stick to the facts