It may be considered discrimination against women if the job ...

[Davideckstein7]

It may be considered discrimination against women if the job description requires that all applicants must be able to lift 75 pounds if this is not really a job requirement.
 
  Indicate whether the statement is true or false

Question 2

The step in the nine-step customer complaint handling process that you do not take before arriving at a possible solution is to _______.
 
  A) Thank the customer B) Empathize with the customer
  C) Begin with a friendly greeting D) Stick to the facts

[jackie]

Answer to Question 1

TRUE

Answer to Question 2

A

[Davideckstein7]

Thanks for the timely response, appreciate it

[samiel-sayed]

Excellent