Author Question: In your shop, you, as the manager, find through reviewing the monthly data, for the last three ... (Read 164 times)

lbcchick · **on:** Jun 23, 2018

In your shop, you, as the manager, find through reviewing the monthly data, for the last three months, that the number of repair orders have increased by more than 10 , however the sales dollars are less than you were expecting. The manager makes an adjustment in the way the service writers approach the daily up-selling. This change would be a part of _________.

A) Operational planning B) Strategic planning
C) Tactical planning D) None of the above

Question 2

The process of mapping out very specific short-term actions and activities to support operational and strategic plans is called ________.

A) Operational planning B) Environmental scan
C) Tactical planning D) Strategic planning