In your shop, you, as the manager, find through reviewing the ...

[lbcchick]

In your shop, you, as the manager, find through reviewing the monthly data, for the last three months, that the number of repair orders have increased by more than 10 , however the sales dollars are less than you were expecting. The manager makes an adjustment in the way the service writers approach the daily up-selling. This change would be a part of _________.
 
  A) Operational planning B) Strategic planning
  C) Tactical planning D) None of the above

Question 2

The process of mapping out very specific short-term actions and activities to support operational and strategic plans is called ________.
 
  A) Operational planning B) Environmental scan
  C) Tactical planning D) Strategic planning

[livaneabi]

Answer to Question 1

C

Answer to Question 2

C

[lbcchick]

Excellent

[kishoreddi]

Gracias!