If an unrelated failure happens after a customer has had recent ...

[APUS57]

If an unrelated failure happens after a customer has had recent service at your shop, the customer is _________.
 
  A) Likely to think it is your fault B) Going to be upset
  C) Want you to fix it for free D) All of the above

Question 2

A ______ is a product or service that is specially priced at a lower profit or at a loss with the intention of attracting business.
 
  A) Loser B) Super special C) Price leader D) Total loss

[Harbringer]

Answer to Question 1

D

Answer to Question 2

C

[APUS57]

Thanks for the timely response, appreciate it

[bassamabas]

Wow, this really help