When asked to meet with an upset customer you should remember ...

[mynx]

When asked to meet with an upset customer you should remember that it is important to always ______.
 
  A) Focus 100 percent of your attention on the situation
  B) Be sure that your life insurance premiums are paid up
  C) Let someone else meet with the customer whenever possible
  D) All of the above

Question 2

Describe the Hourly Rate Pricing method.
 
  What will be an ideal response?

[Tabitha_2016]

Answer to Question 1

A

Answer to Question 2

A labor pricing system based on the actual time that the technician takes to perform a repair.

[mynx]

Thanks for the timely response, appreciate it

[scikid]

Excellent