Author Question: Which of the following is a general guideline that should be applied when selecting an appropriate ... (Read 80 times)

cdr_15 · **on:** Jun 23, 2018

Which of the following is a general guideline that should be applied when selecting an appropriate channel of communication?
a. An email or voice mail message is appropriate for routine or pleasant information.

b. A web page may be used to share highly emotional messages that may be subject to misinterpretation.

c. A face-to-face meeting is not an appropriate channel for communicating unpleasant messages.

d. Complex information presented in a face-to-face meeting does not require documentation.

Question 2

Which of the following statements is true?
a. After you have identified the purpose of your message, the next step is to write the message.

b. To write effectively, write a quick draft and then do the research and fill in details later.

c. Use a variety of details to help organize your message.

d. The major purpose of many business messages is to have the receiver understand a body of information and concentrate on the logical presentation of the content.