Which of the following is a general guideline that should be ...

[cdr_15]

Which of the following is a general guideline that should be applied when selecting an appropriate channel of communication?
 a. An email or voice mail message is appropriate for routine or pleasant information.
 
  b. A web page may be used to share highly emotional messages that may be subject to misinterpretation.
 
  c. A face-to-face meeting is not an appropriate channel for communicating unpleasant messages.
 
  d. Complex information presented in a face-to-face meeting does not require documentation.

Question 2

Which of the following statements is true?
 a. After you have identified the purpose of your message, the next step is to write the message.
 
  b. To write effectively, write a quick draft and then do the research and fill in details later.
 
  c. Use a variety of details to help organize your message.
 
  d. The major purpose of many business messages is to have the receiver understand a body of information and concentrate on the logical presentation of the content.

[mohan]

Answer to Question 1

a

Answer to Question 2

d

[cdr_15]

Excellent

[Dominic]

Gracias!