You should identify the extension when transferring a call. ...

[SAVANNAHHOOPER23]

You should identify the extension when transferring a call.
  Indicate whether the statement is true or false

Question 2

When answering a phone call for a coworker, be honest and tell the receiver the exact whereabouts of your coworker.
  Indicate whether the statement is true or false

[choc0chan]

Answer to Question 1

True

Answer to Question 2

False

[SAVANNAHHOOPER23]

Gracias!

[JaynaD87]

Thanks for the timely response, appreciate it