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Author Question: Before transferring a call, you should: a. Explain that you are going to transfer the call. b. ... (Read 91 times)

Jkov05

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on: Jul 16, 2018
Before transferring a call, you should:
 
  a. Explain that you are going to transfer the call.
  b. Lay the phone down and find out where to transfer the call.
  c. Take a message.
  d. Find out the reason for the call.

Question 2

After taking a message, which is correct?
 
  a. Repeat the message and phone number back to the caller.
  b. Put the caller on hold.
  c. Transfer the caller.
  d. Lay the phone down.


mtmmmmmk

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Reply #1 on: Jul 16, 2018
Answer to Question 1

A

Answer to Question 2

A


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