Author Question: If you are uncertain how the receiver will respond, use the indirect strategy to refuse requests and ... (Read 105 times)

cartlidgeashley

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If you are uncertain how the receiver will respond, use the indirect strategy to refuse requests and claims.
  Indicate whether the statement is true or false

Question 2

If you have any further questions, please do not hesitate to call me is a professional way to close a refusal message.
  Indicate whether the statement is true or false



isabelt_18

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Answer to Question 1

True

Answer to Question 2

False



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