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Author Question: When irate customers sound threatening and overstate their claims, as a business representative, you ... (Read 49 times)

corkyiscool3328

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on: Jun 23, 2018
When irate customers sound threatening and overstate their claims, as a business representative, you should respond by indicating that the customer and his or her claim are irrational.
  Indicate whether the statement is true or false

Question 2

When delivering bad news, you should explain the bad news clearly to make your readers understand and, in the best case, accept the bad news.
  Indicate whether the statement is true or false


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jonathanballen97

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Reply #1 on: Jun 23, 2018
Answer to Question 1

False

Answer to Question 2

True


corkyiscool3328

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Reply 2 on: Jun 23, 2018
Gracias!

tuate

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Reply 3 on: Yesterday
Excellent

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