When irate customers sound threatening and overstate their ...

[corkyiscool3328]

When irate customers sound threatening and overstate their claims, as a business representative, you should respond by indicating that the customer and his or her claim are irrational.
  Indicate whether the statement is true or false

Question 2

When delivering bad news, you should explain the bad news clearly to make your readers understand and, in the best case, accept the bad news.
  Indicate whether the statement is true or false

[jonathanballen97]

Answer to Question 1

False

Answer to Question 2

True

[corkyiscool3328]

TYSM

[komodo7]

Thanks for the timely response, appreciate it