Show confidence in the closing of an adjustment message by ...

[theo]

Show confidence in the closing of an adjustment message by writing with a positive, confident tone; mentioning the product in a favorable light; and
 A) suggesting a new product or service.
 B) expressing your appreciation for the customer's business or anticipating future business.
 C) referring to the desire to be of service and to satisfy customers.
 D) All answer choices are correct.

Question 2

The closing of an adjustment message should
 A) guarantee that the problem will not recur if the customer continues doing business with you.
 B) express confidence in future business relations.
 C) assign blame to the responsible department and assure the reader that the department has been improved.
 D) remind readers of their responsibility in the product failure.

[nyrave]

Answer to Question 1

D

Answer to Question 2

B