Author Question: Which of the following is the best closing for an adjustment message? A) We apologize for any ... (Read 107 times)

burton19126 · **on:** Jun 23, 2018

Which of the following is the best closing for an adjustment message?
A) We apologize for any inconvenience this has caused.
B) We are deeply sorry for this unfortunate event.
C) We hope that this refund check proves our commitment to providing excellent customer service.
D) If you have any questions, please do not hesitate to call.

Question 2

What is the most accurate statement about apologizing in an adjustment message?
A) If you apologize, use a standard phrase such as We apologize for any inconvenience we may have caused.
B) Apologies should be avoided because they are counterproductive.
C) People like to hear apologies. It raises their self-esteem, shows the humility of the writer, and acts as a form of psychological compensation.
D) Never apologize in an adjustment message because doing so will set you up for a lawsuit.