This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is the best closing for an adjustment message? A) We apologize for any ... (Read 104 times)

burton19126

  • Hero Member
  • *****
  • Posts: 532
on: Jun 23, 2018
Which of the following is the best closing for an adjustment message?
 A) We apologize for any inconvenience this has caused.
  B) We are deeply sorry for this unfortunate event.
  C) We hope that this refund check proves our commitment to providing excellent customer service.
  D) If you have any questions, please do not hesitate to call.

Question 2

What is the most accurate statement about apologizing in an adjustment message?
 A) If you apologize, use a standard phrase such as We apologize for any inconvenience we may have caused.
  B) Apologies should be avoided because they are counterproductive.
  C) People like to hear apologies. It raises their self-esteem, shows the humility of the writer, and acts as a form of psychological compensation.
  D) Never apologize in an adjustment message because doing so will set you up for a lawsuit.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

flexer1n1

  • Sr. Member
  • ****
  • Posts: 373
Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

C


burton19126

  • Member
  • Posts: 532
Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

ghepp

  • Member
  • Posts: 361
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Elderly adults are at greatest risk of stroke and myocardial infarction and have the most to gain from prophylaxis. Patients ages 60 to 80 years with blood pressures above 160/90 mm Hg should benefit from antihypertensive treatment.

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

Did you know?

The shortest mature adult human of whom there is independent evidence was Gul Mohammed in India. In 1990, he was measured in New Delhi and stood 22.5 inches tall.

Did you know?

Cucumber slices relieve headaches by tightening blood vessels, reducing blood flow to the area, and relieving pressure.

Did you know?

Cytomegalovirus affects nearly the same amount of newborns every year as Down syndrome.

In the communication technique of collaborating, the nurse sends the message that the nurse and pati In the communication technique of collaborating, the nurse sends the message that the nurse and pati
The Milestones of Adjustment Post-Psychosis model outlines a four-phase trajectory from a psychotic ... The Milestones of Adjustment Post-Psychosis model outlines a four-phase trajectory from a psychotic ...
An overall view of the four-cylinder engine that is due for a scheduled valve adjustment according ... An overall view of the four-cylinder engine that is due for a scheduled valve adjustment according ...
Remy Shand - Take a Message Remy Shand - Take a Message
Face cradle adjustment for comfort of receiver. Face cradle adjustment for comfort of receiver.
Valentine day friend message Valentine day friend message
Video: Simple Diffusion - Ion transport

For a complete list of videos, visit our video library