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Author Question: The body of a direct claim letter should ________. A) offer a sincere compliment or point of ... (Read 50 times)

RODY.ELKHALIL

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on: Jun 23, 2018
The body of a direct claim letter should ________.
 A) offer a sincere compliment or point of agreement
  B) show that you are angry about the situation so that you will be taken seriously
  C) explain the problem and justify your request
  D) summarize your action request

Question 2

Which of the following is the best opening for a straightforward claim letter?
 A) I have been a loyal customer of Bennigan's for many years.
  B) Please credit my Visa account for 36, the amount I was overcharged on November 8.
  C) I was extremely disappointed to be overcharged on my dinner bill.
  D) I will not be returning to Bennigan's unless you credit my Visa account immediately.


karlss

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

B


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