Emma runs a small business and wants to improve communication ...

[abc]

Emma runs a small business and wants to improve communication among her increasingly diverse staff. Which of the following should she do?
 A) Consider having employees take part in diversity awareness training.
  B) Encourage employees to think alike so that conflicts can be avoided.
  C) Expect conformity from her employees.
  D) Assume that her employees will adapt to her primary culture.

Question 2

Which of the following is true of claim messages?
 A) They have legal obligations attached to the message.
  B) They help companies identify problem areas.
  C) They always require the use of persuasion.
  D) They are usually received from unethical individuals.

[chinwesucks]

Answer to Question 1

A

Answer to Question 2

B

[abc]

Thank you

[chinwesucks]

No problemo