Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills was he most likely taught that will make him a better listener?
A) Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like.
B) Tune out what the customer is saying if you already know the answer..
C) Remain silent for a few seconds after a customer finishes to be sure the thought is completed.
D) Because listening is automatic, divide your attention among two or more tasks to be more productive.
Question 2
A form message is a document that indicates an order has been received and is being processed.
Indicate whether the statement is true or false
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