Riley is a customer service representative and has just gone ...

[vHAUNG6011]

Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills was he most likely taught that will make him a better listener?
 A) Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like.
  B) Tune out what the customer is saying if you already know the answer..
  C) Remain silent for a few seconds after a customer finishes to be sure the thought is completed.
  D) Because listening is automatic, divide your attention among two or more tasks to be more productive.

Question 2

A form message is a document that indicates an order has been received and is being processed.
  Indicate whether the statement is true or false

[ankilker]

Answer to Question 1

C

Answer to Question 2

False